Terms and Condition

Terms of Service

Overview

This website is operated by www.engwe-bikes.co.uk. Throughout the site, the terms “we”, “us” and “our” refer to www.engwe-bikes.co.uk. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our **“Service”** and agree to be bound by the following terms and conditions (**“Terms of Service”**, **“Terms”**), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

⚠️ IMPORTANT: Acceptance of Terms

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. **Credit card information is always encrypted during transfer over networks.**

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

7. Optional Tools & Third-Party Links

We may provide you with access to third-party tools (provided "as is" and "as available") over which we neither monitor nor have any control nor input. Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and will not have any liability for any third-party materials, websites, products, or services. Complaints should be directed to the third-party.

8. User Comments, Feedback and Other Submissions

Any creative ideas, suggestions, proposals, plans, or other materials ('comments') you send to us, whether online, by email, or otherwise, may be used by us at any time, without restriction (edit, copy, publish, translate, etc.). We are under no obligation to (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.

You agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware. You are solely responsible for any comments you make and their accuracy.

9. Personal Information, Errors, and Prohibited Uses

10. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products are provided **'as is'** and **'as available'** for your use, without any representations, warranties or conditions of any kind, either express or implied.

In no case shall we, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service. Our liability shall be limited to the maximum extent permitted by law.

11. Indemnification, Severability, and Entire Agreement

Indemnification: You agree to indemnify and hold us harmless from any claim or demand made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

Severability: If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall be deemed to be severed from these Terms and shall not affect the validity and enforceability of any other remaining provisions.

Entire Agreement: These Terms of Service and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us, governing your use of the Service, and superseding any prior agreements.

Mobile Terms of Service

The ENGWE UK mobile message service (the **"Service"**) is operated by ENGWE UK. Your use of the Service constitutes your agreement to these terms and conditions (**“Mobile Terms”**).

Consent and Messaging

By consenting to ENGWE UK’s SMS/text messaging service, you agree to receive **recurring SMS/text messages** from and on behalf of ENGWE UK through your wireless provider to the mobile number you provided, even if your number is registered on any Do Not Call list. Messages may be promotional (e.g., cart reminders) and sent using an automatic telephone dialling system.

Your consent is **not a condition of any purchase** with ENGWE UK. Your participation is completely voluntary.

Costs and Frequency

Opt-Out and Support

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. If you get a new mobile number, you must sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors, and/or any action you may or may not take in reliance on the information or Service.

12. Changes and Contact Information

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

📢 SHIPPING & RETURN NOTE:

Customers will only be charged once for shipping costs (this includes returns); No re-stocking fee will be charged to the consumers for the return of the product.

Contact Information

Questions about the Terms of Service should be sent to us using the details below:

Telephone: (+44) 7392 788915
Address: 30 Golders Green Road, London, NW11 8LL