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Should you have any concerns regarding your order or shipping, please feel free to contact us using the details below:
Engwe offers Free Shipping on all qualified orders within the UK. All products will be shipped from our UK warehouse (with the exception of some accessories).
For international orders (Europe and Worldwide), we apply a flat shipping fee of £150 at checkout. This rate applies to all bikes and countries.
Important: International customers are responsible for paying any applicable local taxes, import duties, and customs clearance fees upon delivery.
| Shipping Country | Est. Shipping Time | Costs |
|---|---|---|
| United Kingdom | 3-10 business days | Free shipping |
Kindly Note:
Estimated Shipping Time is an estimation for delivery time based on our experience and does not include **Processing Time**.
Processing Time: For "In Stock" products, it typically takes **1-2 business days** for our warehouse to prepare for shipping after the order is placed. Tracking information may take extra time to update after the tracking number is created.
Delivery Time: The final delivery time can vary depending on your local carrier.
Once your order has been shipped from our warehouse, we will send an email to the address you provided when placing the order, containing your **tracking information**.
Please start tracking your order **two days** after placing it here:
Track Your Order NowYou can expect to receive your products in approximately **7-10 working days** from the time of order placement. After tracking is active, the delivery time is usually **3-7 working days**.
If you do not receive this email, or if you have any other questions about shipping, please contact us at info@engwe-bikes.co.uk.
From time to time, we offer a **PRE-ORDER** option on the product page. Please refer to the specific product page for detailed PRE-ORDER shipping times.
If you have any further questions or concerns, please feel free to contact our customer service team.
Thank you!